What Is an Organizational Level Agreement

An Organizational Level Agreement, also known as an OLA, is an essential document that outlines the agreed-upon terms and conditions between different departments or teams within an organization. Essentially, it is a service level agreement between the internal teams of a company.

An OLA is typically used in situations where multiple departments or teams are involved in delivering a service to another team or department. For example, the IT department may have to provide support services to the marketing team, and an OLA can be used to establish the expectations and guidelines for these services.

The OLA outlines the responsibilities, expectations, and timelines for each department involved in the service delivery process. It also details the metrics and performance indicators used to measure the success of the service delivery. The agreement outlines the consequences that each department faces if it fails to fulfill its responsibilities. This ensures that all parties involved are aware of the expectations and are working towards achieving the set goals.

Furthermore, an OLA acts as a communication tool. It promotes collaboration and coordination among different teams. It also helps to resolve conflicts that may arise between the teams by providing a clear roadmap for resolving such issues.

In conclusion, an Organizational Level Agreement is a critical document that sets the expectations for service delivery between different departments or teams within an organization. It helps to promote collaboration, coordination and acts as a communication tool. With an OLA, teams can work together seamlessly, providing better service to customers and clients.